Consultant Assignment: Incident Manager within Service Delivery, Copenhagen

About the assignment:

Location: Copenhagen

Duration: 02-dec-2019 - 01-apr-2020

Apply: ASAP

Extent: 100%

Content and extent of assignment

Primary responsibility is to act as an Incident Manager in a team of 5 colleagues, Incident Management department is open 07-17.

Major Incident Manager tasks (On Call, 24/7, normally for one week at a time) may also be required and the candidates are expected to be able to make themselves available for MIM-duties if notified in a timely manner.

Act as Incident Manager

The assignment includes:

• Following up on Incidents
• Reporting progress of Incidents
• Ensuring that progress is made on Incidents and so the SLA does not breach
• Handling deviations where Incidents are not on right track
• Ensuring that work is done on Incidents
• Handling escalations of Incidents where progress is not as expected
• Ensuring communication to User Community, Business and other stakeholders
• Ensuring and following up on cooperation between suppliers on Incidents

Transfer of knowledge

Hand-over of gained experience, implemented continuous improvements and general status to team members

Fulfillment of assignment 

This is a full time (100%) assignment at the Customers office in Stockholm (Solna) or in Copenhagen. 

Other qualifications

• Excellent analytical skills.
• Excellent coordination and independence skills.
• Very well structured and delivery oriented.  
• At least 3 years of experience with support and suppliers. 
• Proven ability to independently capture and share information through formal written documentation in English and local language. 
• Fluent in English and a local language (Swedish or Danish), both spoken and written.

Education and experience

The qualifications requested for the assignment:

• Relevant knowledge and skills in relation to Incident Management Ways of Working, acquired through work experience and continuing professional education. 
• Preferably technical skills in Application Management or IT infrastructure in the form of technical understanding.
• At least three years of experience in monitoring outsourced support activities according to agreements.
• Clear understanding of ITIL, first and foremost Service Operation.                                 
• Thorough knowledge of the Incident Management process. 

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How you win the assignment

• Apply for the assignment through this ad.
• State your preferred hourly rate in the application.
• Upload your CV in word format.
• We will revert to you if we need further information or clarification regarding your application.
• The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.

You will be informed about the Customer should you be called to an interview. 

About Shaya Solutions

Stockholm based Recruitment company and Consultant broker specialized in connecting engineers and people in tech with assignments within Energy, Infrastructure and IT.

We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.

Our core values are Humility, Perseverance and Flexibility.

Please do not hesitate to contact us if you have any questions.

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